Frequently asked questions
If your question is not here, write to us; we reply within a business day.
Product
Is this an SEO tool?
No. SEO measures ranking; this measures the narrative inside the answer. The two can move in opposite directions on the same day — which is why we place the organic results for a query directly under its Google AI Overview answer. Seeing both side by side answers "who did the answer cite, and who did it rank" at a glance.
How many prompts should I track?
Ten to twenty is a good start. Write the questions a customer asks before choosing a brand like yours: "best", "which one", "compare", "would you recommend". Real sentences, not a keyword list.
What if a brand not on my competitor list shows up in an answer?
Names that appear often but are not tracked are shown as suggestions. One click adds a name to the competitor list, and it is counted from then on. Until then it is not — a suggestion is not a measurement.
Which assistants are read?
ChatGPT, Gemini, Google AI Overview and Google AI Mode. Each is read from the product itself; none is asked through a model's API.
Measurement and accuracy
If I ask the same question twice, do I get the same answer?
No, and that is exactly why the measurement rests on a period rather than one answer. Visibility is not "did it appear today" but "in what share of answers did it appear over the last thirty days". One answer is an anecdote; a hundred are a measurement.
How is average position calculated?
By the order in which an answer names brands. The first named is 1. Only answers your brand appears in count; giving a rank to an answer it is absent from would mean nothing.
Why are some days blank on the chart?
Because nothing was measured that day, and a day not measured is not a zero. Zero means "the brand never appeared"; a gap means "we did not look". They are opposite claims, and the chart does not confuse them.
How is the sentiment score produced?
From the tone of the answers that actually speak about your brand. Positive counts 100, mixed 60, neutral 50, negative 0; answers the brand is absent from are left out. Next to every score, the sentences that led to it are shown.
Turkish
How do you count Turkish suffixes?
"Koçtaş'tan" is a mention of Koçtaş, and so is "Koçtaştan". The inflected forms of every term are part of the pattern, apostrophe or not. Capital İ and dotless ı are handled explicitly, because regular expressions fold them wrongly.
My brand has two spellings; are both counted?
Yes. A brand's name and its alternative spellings are defined together and all count for the same brand. If a phrase contains your name but is not your brand — "Türkiye Sigorta Birliği", say — you write that down as an exclusion.
Does it work in an English-speaking market too?
Yes. The market and language are chosen per project, and the assistants are asked in that language. The extra work done for Turkish simply is not needed in English.
Data and privacy
Where is my data kept?
On our own server, in one database. No page on this site makes a request to a third-party server; every file, fonts included, comes from this domain.
How long are raw answers kept?
The raw response from an assistant is kept for 90 days and then deleted. The text, sources and metrics extracted from it stay; your charts lose nothing.
Can I delete my data?
Yes. Deleting a project deletes every answer and measurement that belongs to it. Closing your account deletes the account.
Billing
Is there a contract? Can I leave whenever I want?
Monthly plans have no contract; you leave at the end of the period. Annual plans are paid up front and discounted accordingly.
What happens if I exceed my prompt limit?
You cannot add new prompts; the existing ones keep running. Moving up a plan is immediate and the difference is prorated by the day.
Don't wait for the next answer.
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